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Deliver An Exceptional Customer Service Experience

NEED HELP ENHANCING THE
CUSTOMER JOURNEY?
TALK TO THE EXPERTS




With Astute's ePowerCenter™ CRM, your agents can provide a seamless, personalized journey that drives customer loyalty and increases call center performance.  

  • Multi-Channel/Single Interface
    Astute's comprehensive call center software lets agents engage with customers on their preferred channel (phone, email, web chat, social).

  • Guided Agent Conversations
    Using machine-learning technology, ePowerCenter™ adapts to each agent’s skill level to help them solve problems quickly, accurately, and consistently.
  • 360° Customer Profile
    ePowerCenter™ keeps track of all historical customer interactions, regardless of channel, so agents are equipped with the most relevant information to deliver a highly personalized experience.
 
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Call Center CRM, ePowerCenter™
 

The world's smartest brands connect to their customers with Astute Solutions.

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The world's smartest brands connect to their customers with Astute Solutions Contact Center Software.

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When customer information is stored in a single CRM hub, you can manage customer relationships, knowledge, and social media, ensuring a consistent customer experience and continuity throughout all touchpoints.
Unified Customer View
Contextual Information
In-context customer details allows your agents to provide personalized service without asking customers to repeat their story over and over. This makes it easier for your agents to care for customers in a more personalized way.
We know how to help you win. Consumers want to talk to their favorite brands like they talk to their friends, instead of being forced to communicate through strictly structured interfaces. Astute Solutions' blend of leading edge technologies makes this possible, eliminating friction during every step of the customer journey.
Customers want to interact with you when and where they prefer—whether it's social media, email, chat, or by phone. True omni-channel service provides a consistent brand experience and improves customer satisfaction.

Omni-Channel Engagement
FREE FORRESTER REPORT
MAPPING THE CUSTOMER JOURNEY
Learn how CX pros embrace journey maps to address key CX challenges, the four different approaches to journey mapping, and how to get the most out of journey maps with the right content, format, and communication.
CUSTOMER JOURNEY MAPPING TEMPLATE
CUSTOMER EMPATHY & JOURNEY MAPPING WORKSHEET
Before starting a journey mapping project, use this Customer Empathy Worksheet to deepen your connection to the thoughts and feelings of your target customers.