There's no shortage of CX ideas and initiatives you could pursue in 2018. But what truly matters most?
We posed this question to business professionals across multiple industries in our November/December 2017 Market Trends survey, asking them to share their top objectives for 2018, their level of focus on the customer experience, and where they're planning to invest resources.
Download the report to find out how companies like yours are thinking about key priorities for 2018.
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