With multiple self-service channels to choose from comes a higher level of customer expectations about the quality and consistency of the information they get. Most self-service solutions come with the promise of reduced costs, but do they actually increase costs when a customer leaves the interaction unsatisfied? Is it helping you provide excellent service and actually reducing costs? How can the latest generation of Web self-service solutions help you?
Complete the form to download "Self-Service Effectiveness: Does Yours Measure Up?" to learn how to take your self-service from "good enough" to "great" and determine the questions you should be asking yourself to gauge the effectiveness of your current solution.