Nine out of 10 consumers expect every company to offer 24/7 online self-service, and 78% expect to find the answer they need there. As self-service usage continues to increase, having an efficient and effective knowledge management program is more important than ever.
Does your knowledgebase:
- Crawl trusted sites to auto-generate topics?
- Allow customers to search using natural language?
- Send you real-time alerts about missing topics?
Fill out the form to assess your knowledgebase in 10 key areas and find out if it’s smart enough to meet consumers’ rising demands for fast, accurate self-service.