Customers today want effortless engagement, and they increasingly leverage web or mobile self-service as a first point of contact with a company. Knowledge management solutions power self-service interactions and support customer-facing personnel in providing relevant answers to customer questions to drive efficiencies and revenue. Knowledge management vendors offer a range of capabilities to create, maintain, and make knowledge accessible.
This report spotlights the capabilities of 18 knowledge management vendors and offers a decision framework for choosing the right type of knowledge management solution for your needs. Complete the form to download Forrester's “Vendor Landscape: Knowledge Management For Customer Engagement".