Now You See Me—Video Chat Improves The Customer Experience

Now You See Me—Video Chat Improves The Customer Experience
Forrester Brief
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More and more consumer brands are implementing video chat as a customer interaction channel. As a result, they're seeing:

  • Improved product sales
  • Quicker issue resolution times
  • Increased customer satisfaction

A UK footwear retailer who started using video chat as a customer service channel achieved a 4X increase in conversion rates and a 10% increase in average order value.

Forrester's report explains the pros and cons of using live video for customer service. Complete the form to download your free copy.

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