Customer Service Through Facebook Messenger

Customer Service Through Facebook Messenger
Forrester Brief
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One out of every nine people on the planet uses Facebook Messenger in a given month. While the lion’s share of that usage includes communication between friends and families, a few brands have jumped into the fray. In this report, Forrester lays out the reasons why customer service application professionals should start planning their own strategies for incorporating Messenger into their service arsenal.

Complete the form to download the Forrester Brief "It’s Time to Provide Customer Service Through Facebook Messenger" and learn how to stay a step ahead of customer expectations for service on Messenger.

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