Developing Tomorrow's Digital Experiences

Developing Tomorrow's Digital Experiences
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Companies continue to struggle with increased fragmentation of digital channels and strong consumer demand for smarter digital experiences. In this environment, mobile is the unifying factor that will drive CX innovation forward.

In this report, Forrester analysts describe how organizations can keep up with consumer expectations for more advanced mobile experiences by breaking down silos, layering in more context, and supporting a blended ecosystem.


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