In a world where price and product are no longer considered the most important differentiators, how do you stand out against your competition? Astute has created a Customer Experience Maturity Framework to help you evaluate where your organization stacks up across five core CX capabilities: channel choice, personalization, self-service, escalation, and voice of customer.
Most companies are a step ahead on some CX capabilities, but have work to do on others. Download the eBook to find out where you stand.
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