Consumers used to be delighted by self-service, but now they’re just frustrated without it. To wow your customers, you need to step up your game by giving them a personalized experience.
In the past, providing personalization meant increased live agent traffic. Now bots are on the case. Using artificial narrow intelligence (ANI) and natural language processing (NLP), they can deliver the one right answer that will drive each customer to take the desired action.This whitepaper explains how to use personalized self-service and intelligent escalation to increase conversions and upsells and improve customer retention.
Fill out the form to download “This Time It’s Personal: Using Bots for Smart Self-Service and Intelligent Escalation” and learn how bots can help you save the sale…and your customer’s loyalty.