Experience Optimization Solution

Experience Optimization Solution
Product Sheet
Website customers having either extreme positive or negative experiences are more likely to have strong opinions, and provide specific and actionable insights you can use to optimize your website.
Astute's (formerly iperceptions) Experience Optimization solution uses an approach that attracts these specific customers to provide their feedback so you can take action in real-time.
The Experience Optimization Solution includes:
  • A simple set of questions in the bottom-right of your customers' screen, aimed to attract those having a very bad or very good experience to provide insight into their website experience.
  • Integrated clickstream reporting that provides visibility into your customers' session, which helps you understand the next steps to improve the customer experience.

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