The Definitive Guide to the Customer Experience

The Definitive Guide to the Customer Experience
Product Sheet
In order to improve the customer experience, you need to understand the story behind your metrics. This requires powerful reporting capabilities that allow you to quickly drill-down and extract pertinent findings.
Astute's (formerly iperceptions) Experience & Intent Benchmark allows you to:
  • Compare your performance to any of our industry categories and site objectives via interactive reporting.
  • Provide context to your results with monthly, quarterly and yearly trending of your task completion and overall experience scores relative to site objectives and industries.

There is no 'good' or 'bad' without benchmarks.

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