One of the largest apparel retailers turned to Astute (formerly) iperceptions to better understand their customers' online and offline shopping and post-purchase experiences, and make it easy and convenient for their team to analyze this feedback and generate valuable insights.
In this case study you will learn:
Benefits of collecting feedback at various touchpoints in the customer's experience
How the retailer was able to gauge the effectiveness of their call center
How the client was able to continuously and closely track their customers’ shopping experience