20+ Key Customer Experience Statistics For 2020

20+ Key Customer Experience Statistics For 2020
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The key for brands like yours to succeed today is to design a CX program that delivers great experiences across the customer journey. To do it right, it can require a lot of time, energy, resources, and money to get buy-in from the right stakeholders (particularly from your C-Suite), which can be a tough sell internally.

Showing just how much CX can impact the bottom line, however, can help you get the ball rolling.

To help you, we’ve gathered 20+ eye-opening Customer Experience statistics that every CX professional needs to know in 2020, plus some key takeaways to help guide your CX management efforts.

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