Email is still the most commonly used channel for customer service. Even with the other new digital channels, over 60% of consumers still want to use email and web forms to contact companies for customer service. It is predicted that email usage will grow by 2 to 3% each year through 2023.
Do you already have a backlog of emails? How are you planning to keep up?
In this tip sheet, you'll learn 3 great tips to help conquer email volume in your contact center.
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