How to Scale Your Call Center with Automation

How to Scale Your Call Center with Automation
Astute Report
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If you’re in a consumer-facing business, you’re used to dealing with spikes and dips. Now, the COVID pandemic is revealing how businesses need to stretch even further to accommodate higher highs and lower lows, and be resilient in business. The answer for how to adapt to scale without staffing up or down in these coming months could be call center automation and AI customer service.


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