Predictions 2020: Customer Service

Predictions 2020: Customer Service
Forrester Report
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What do the analysts at Forrester predict for 2020? Read their report to see their top five predictions for customer service, which cover the following hot topics:

  1. Automation of quality assurance
  2. Robotic process automation in contact centers
  3. Impact of chatbots on global service labor
  4. Increases in agent salaries
  5. Joint ownership of messaging channels

Customer service leaders should read these five predictions to understand what to expect in 2020 in your AI-fueled transformation journey.


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