Best Practices for Creating an Amazing Customer Care Chatbot

Best Practices for Creating an Amazing Customer Care Chatbot
Astute Guide
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Chatbots have become a popular tool for customer self-service across the journey, from deciding to buy a product, to making a purchase, to getting post-purchase support. But because the technology is still new, many companies struggle to implement a high-quality customer service chatbot.

This guide covers best practices for:

  • Planning your chatbot
  • Chatbot interactions
  • Brand voice and style

Armed with these best practices, your team will be better equipped to launch a bot that delivers a better self-service experience for your customers.




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