Evaluating 3 Essentials for Your Customer Experience Maturity

Evaluating 3 Essentials for Your Customer Experience Maturity
Astute Worksheet
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With more companies attempting to leverage the experience as a differentiator, organizations are looking for ways to up their CX game. Astute has created a CX Maturity Model that enables companies to evaluate their performance across three key essential areas: Customer, Contact Center, and Company.

This worksheet walks you through a brief sample assessment of each of the different elements of Astute's CX Maturity Model.


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