CX Trends & Technology Guide: Retail Industry Edition

CX Trends & Technology Guide: Retail Industry Edition
Astute Guide
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The way consumers and brands interact has undergone a fundamental shift. This poses serious challenges for retailers, who are often expected to be on the leading edge of the customer experience.

This guide explores the top five CX trends that today's retailers need to be actively addressing in order to stay ahead of the competition:

  • Differentiating against e-commerce giants
  • Delivering instantaneous service
  • Effectively communicating across customer channels
  • Capturing more customer and product insight
  • Handling constant change to products and policies

Read the guide, and arm yourself with the CX knowledge you need to move your brand forward.


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