CX Trends & Technology Guide: Food Retail & Grocery Industry Edition

CX Trends & Technology Guide: Food Retail & Grocery Industry Edition
Astute Guide
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In a narrow-margin business like food retail, experience is king. Positive customer experiences that keep shoppers coming back will drive substantial lifetime value and revenue.

This guide explores the top five customer experience trends that food retailers need to watch:

  • Market continues to consolidate
  • Shoppers are more digitally savvy
  • Companies struggle to manage cross-channel communication with shoppers
  • Leading brands embrace tech for the employee experience
  • New product offerings and programs pose challenges

Read the guide, and come away with a better understanding of the trends driving CX challenges in your industry as well as the tech you'll need to stay ahead of competitors.


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