CX Trends & Technology Guide: Financial Services & Insurance Industry Edition

CX Trends & Technology Guide: Financial Services & Insurance Industry Edition
Astute Guide
x

Financial services and insurance firms that want to grow (and grow profitably) absolutely must make CX and customer loyalty their top priorities. All across the FSI industry, a new reality is setting in – your biggest competitive differentiator will be the experience you provide to customers.

This guide explores the top five CX trends that financial services and insurance firms need to be actively responding to:

  • Consumers are willing to share data, but expect benefits
  • Consumers want more functionality from self-service interactions
  • Consumers are focused on interactions, not channels
  • Consumers want more personalization
  • New technologies are maturing and it's time to embrace them

Read the guide, and gain a stronger understanding of the CX initiatives your firm should be considering for this year and beyond.


Body Content 2 Token (optional)

Download the Guide

If you are having trouble viewing, please download.
none