5 Tips for Adding a New Contact Channel (the Right Way)

5 Tips for Adding a New Contact Channel (the Right Way)
Astute Tip Sheet
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So many communication channels, so little time!

As contact channel options have expanded, so has the complexity of managing them. The customer experience experts recommend a connected ecosystem for customer engagement, but this is easier said than done.

Before you decide to support customers on a new channel, read these five tips for adopting new channels while setting your team up for success.


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