The Five CRM Trends In 2019 That Will Shape Engagement, Relationships, And Revenue

The Five CRM Trends In 2019 That Will Shape Engagement, Relationships, And Revenue
Forrester Report
x

In this report, Forrester analyst and CX expert Kate Leggett looks ahead to what this year will bring for customer engagement and CRM.

Modern CRM can be a powerful tool for companies seeking to differentiate on CX, but many companies aren't maximizing the potential of these tools. Learn five key trends for modern CRM, including how self-service & AI are evolving, how CRM can drive insights and guidance, how customer success models are changing, and more.


Body Content 2 Token (optional)

Download the Report

If you are having trouble viewing, please download.
none