Where Do You Engage Your Customers? A Digital Service Maturity Assessment

Where Do You Engage Your Customers? A Digital Service Maturity Assessment
Astute Assessment
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As more and more of consumers' brand experience takes place online and on-the-go, enterprises can struggle to stay nimble and responsive to changing consumer behavior.

We designed this maturity model and assessment to help you think strategically about:

  • Where you currently engage your customers
  • The objectives of those engagements
  • What other channels and experiences you might consider adding to the mix

After assessing where you are today and where you want to be tomorrow, we offer some next steps to keep in mind as you move forward.


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