In consumer relations management, social media platforms have become a standard communication channel – especially when the consumer is unhappy or has had a bad experience.
What's more, these customers expect quick responses, usually within an hour. But most companies aren't hitting anywhere near that benchmark...if at all.
Download this tip sheet to find out to maximize engagement across social channels as these channels continue to grow, and position your brand as a leader in delivering authentic social customer experiences.
Body Content 2 Token (optional)