When it comes to the customer experience, automation is no longer a "nice-to-have." And as your company continues towards digital transformation, it's crucial to understand how automation plays a role.
The experts at Forrester have created an automation framework to help companies understand the different types of automation and evaluate the impact they'll have on your processes, your enterprise, and your people.
Read this report from July 2018 to learn how Forrester defines the eight categories of automation, and how their framework can guide you throughout your automation journey.
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