Chatbots are on the verge of becoming the next big support tool in customer engagement. The technology has been widely available for years and is currently used in a number of applications with no sign of slowing down anytime soon.
If you’re looking to add a chatbot to your CX toolbox, you should know that there’s more to a chatbot than meets the eye – the overall usefulness of your bot depends on the information that powers it.
The good news is that there’s a very real business case to be made for implementing a customer service chatbot and the positive impacts it can make on your bottom line.
Read this Astute Business Guide to find out how you can make the case and get the most value from a new chatbot program.
Body Content 2 Token (optional)