Agent Speed and Efficiency Infographic





Lightning-fast service drives customer loyalty and lowers your costs, but are you delivering?
 
Numerous factors conspire to slow the speed of customer service:
  • Significant time and effort is spent writing email and social media responses
  • Too many calls are escalated in the contact center
  • Agents failing to answer questions causing repeat calls
  • Multiple channels increase time and effort to manage
  • Lack of caller identification for the agent
  • Multiple data sources your agents are pulling from
 
Get the facts and make sure your contact center agents are as efficient as possible.
 
 
 
Click the image on the right to view the full-sized infographic.

 

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2400 Corporate Exchange Dr.
Columbus, OH 43231

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Contact Center Infographic

Call Center Infographic
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