Agent Speed and Efficiency
Infographic
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Lightning-fast service drives customer loyalty and lowers your costs, but are you delivering?
 
Numerous factors conspire to slow the speed of customer service:
  • Significant time and effort is spent writing email and social media responses
  • Too many calls are escalated in the contact center
  • Agents failing to answer questions causing repeat calls
  • Multiple channels increase time and effort to manage
  • Lack of caller identification for the agent
  • Multiple data sources your agents are pulling from
 
Get the facts and make sure your contact center agents are as efficient as possible.

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