Your agents are the face of your company, and you rely on them to build relationships with customers that create brand advocates and increase retention. But if they don’t have job satisfaction, they can’t improve customer satisfaction. One always leads to the other.
Customer service agents take the brunt of consumers’ frustrations, and contact leaders know it can be a tough job: 87% acknowledge that their employees experience moderate to high levels of stress at work. But it doesn’t have to be that way. You can increase engagement and morale simply by giving them the tools they need to help customers without obstacles.
Fill out the form to download “Don’t Worry, Be Happy: Improving the Agent Experience through Automation Technology” and learn how to eliminate the most common causes of agent stress and dissatisfaction.